Napa Head – 12in diameter, for 12in Surdo

The best quality materials and manufacturing methods are used to make our Brazilian Samba instruments and accessories and they’re designed for serious, long term use in the classroom. Looked after properly the instruments will give many years of satisfaction, and under normal use the materials and workmanship are guaranteed as follows:

Surdos, Caixas, Repiniques, Tamborim and Pandeiro shells – 1 year. But take special care with bigger drums as the aluminium shells can get dented if treated roughly. This won’t affect the sound but it will certainly spoil the appearance.

Drum heads – 6 months. But always use appropriate beaters (please ask us if you’re not sure) and beware sharp points. Drum heads are the most fragile part of any drum and you should expect to have to replace them regularly, especially if they’re getting lots of use. Please note that the hard plastic skins of caixas, repeniques and tamborims may quickly show dent marks, but that they can still be played.

Samba Hand Percussion – 1 year. Agogo bells and Ganza are tough and will take plenty of use but don’t drop them, especially on to hard surfaces, or throw them around.

Storage/carry bags and accessories – 2 years. But keep bags away from sharp points and don’t over-fill them or force the zips.

If you should get any problems with any of our Brazilian Samba instruments or accessories, please take photos of the issues and email them to us with the order/invoice number and a brief description of how the problem arose and we’ll get back to you right away.

Do remind your players that Samba instruments are not indestructible and that , like all musical instruments, they need to be treated with care and respect, even when played with enthusiasm!

We work with a small number of specialist logistic companies to deliver your order quickly and economically. The delivery method varies, depending on your location and the size of the order, as follows:

UK Locations

Orders up to 5kg – Courier 2 to 3 working day delivery. This would typically include books, smaller instruments, percussion baskets and djembes up to 40cm.

Orders over 5kg – Courier, next working day delivery. Most orders are sent this way.

Large orders – Pallet service, 3 to 5 working day delivery. Used for large orders and those with more fragile contents.

Please note:

1. Above timings are from dispatch date. Time from placing your order will usually be one or two days longer, depending on the order and destination.
2. Delivery to offshore or Highland addresses may take longer and may cost more than to UK mainland addresses and we’ll quote and agree the costs with you in advance. Please note that in these cases it’s fine to go ahead and place your order, and there’s no obligation on your part until the delivery costs have been quoted and accepted by you.
3. For some destinations, where a courier service isn’t available, we may send by Royal Mail instead.

International Locations

Orders weighing less than 1kg and not too bulky – Post Office Airmail. This would include books and smaller percussion instruments.

Orders weighing more than about 1kg and large orders – international courier or pallet service. We’ll obtain competitive quotes and agree these with you in advance.

Please note that it’s fine to go ahead and place your international order prior to confirming shipping costs, and that there’s no obligation on your part until the delivery costs have been quoted and accepted by you. Payment for international orders, including shipping costs, is required before dispatch of the goods.

Returns

Please let us know straight away if anything arrives damaged or otherwise in a substandard condition and we’ll be happy to replace it, refund the cost or provide you with an alternative product to your satisfaction. Speed is of the essence here as most courier companies will only accept responsibility for damage in transit if the damage is reported within 24 hours of delivery.

 In the event of damage, please take photographs, including any damage to the packaging, and email these to us ASAP.

Similarly, if an instrument  develops a fault within 12 months of purchase in the course of normal use (though excluding fair wear and tear), please let us know, and we’ll replace it or refund the cost. It’s also very helpful for us to see photos of the issue as this gives us solid information for changing the design, the production method or the packing materials.

But please do contact us before returning any damaged or substandard items. Once we’ve approved their return, please send to:  Drums for Schools Limited, 21 Shaftesbury Avenue, Burton Joyce NG14 5GL 

We really appreciate your feedback in the case of faults (or if you think an instrument could be improved in any way) and we take all such feedback very seriously indeed.