Help & Ordering
Everything you need to know about ordering, payment, delivery and after-sales support.
We're here to help — get in touch any time.
Need Help?
However you'd like to get in touch, we're here for you
Have a quick question?
- Click the Chat icon (bottom right)
- Call +44 (0)115 931 4513
- Contact Us
Need some in-depth advice?
Schedule a Zoom chat with our Director Andy Gwatkin.
Placing an Order
You can order online, by email, post, or phone.
Order Online — fast & secure
Browse the website using the menu bar or the SEARCH bar and add instruments to your shopping basket.
You can delete products from the basket or change quantities by amending the number and clicking "Update Quantities". Once you're happy with the selection, click "Checkout" and follow the steps, starting with logging in or registering.
- 1
Log in or register — you can create an account at the same time as placing your order
- 2
Enter your billing details — the name and address that will appear on the invoice
- 3
Enter your delivery details — if different from the billing address
- 4
Choose payment method and place your order. UK state schools can pay on invoice — please choose the "By bank transfer" payment option.
Once the order has been accepted, an email entitled "Your order #..." will be sent to confirm the order and provide invoice details. If you have opted to pay by card, this email will also confirm that payment has been taken.
By Email or Post
If you'd prefer to order by email or post, please include: the product name(s) or product code(s), quantity of each, your delivery address, your billing address (if different), a purchase order number (if applicable), and your preferred delivery date.
Post
21 Shaftesbury Avenue, Burton Joyce, Notts NG14 5GL
By Phone
0115 931 4513 — better from mobile phones
+44 115 931 4513 — international callers
Monday to Friday, 8am–6pm UK time.
Setting Up an Account
Online
You can set up an account at the same time as placing your order. Alternatively, you can set up your account in advance at My Account.
If you have any questions at all about setting up an account, please get in touch.
If you are a re-seller or are buying in bulk, please contact us for more information.
By Email
Please email us your organisation's details and we'll set the account up for you. Send to sales@drumsforschools.co.uk.
Security
We take security very seriously. Our website uses SSL encryption to protect your data. Online card payments are processed securely by our payment provider — we never see or store your card details.
Other Languages
You can use the translate function in the Google Chrome browser to view our website in your preferred language.
Payment
Flexible payment options for schools and organisations.
Can I pay on invoice?
Schools, nurseries, Music Services, local authorities and all UK public sector establishments can pay on invoice (our terms are "on receipt of goods"). If ordering online, please choose the "By bank transfer" payment option. Individuals and other organisations will need to make payment before dispatch, unless credit arrangements have been made in advance. Schools, nurseries, Music Services, local authorities and all UK public sector establishments can pay on invoice (our terms are "on receipt of goods"), but individuals and other organisations will need to make payment before dispatch unless credit arrangements have been made in advance.
Accepted Payment Methods
Online orders can be paid for by bank or credit card, by PayPal, or by bank transfer. Invoices are emailed out as soon as the order is confirmed.
- Bank or credit card
- PayPal
- Bank transfer (BACS)
Delivery
Delivery Information
Delivery for most orders is by courier; very large or bulky orders may be delivered on a pallet. For goods which are in stock and for UK mainland destinations, this normally takes around 2 to 5 working days from order to delivery. But please let us know if you need your order very urgently and we will do our best to meet your deadline.
For goods sent by courier, we will email you the tracking number so that you can track delivery online.
Delivery Costs
Delivery costs are generally calculated on the basis of an order's volumetric weight and are shown at checkout. For large or unusual orders, we may contact you to confirm delivery costs before dispatch.
Out of Stock Items
For goods that are out of stock, the delivery time may be longer. We will let you know at the time of ordering and keep you updated on expected delivery dates.
International Delivery
We have been supplying schools and private customers all over the world for many years. We have warehouses in the UK, Bali and Sydney, Australia. Please contact us for international delivery quotes.
Guarantee
Quality is our number one concern.
Quality Guarantee
Our instruments are designed for serious, long-term educational use and all come with a guarantee that's at least as good as, and in many cases much better than you'll get from other suppliers. We will of course replace or refund any unsatisfactory instrument, no questions asked.
Please note: fair wear and tear is excepted from the guarantee.
How long are instruments guaranteed?
| Style | Component | Period |
|---|---|---|
| African Drumming | Drum shells | 10 years |
| Drum skins | 5 years | |
| Other instruments & accessories | 1 year | |
| Brazilian Samba | Drum shells (but doesn't cover knocks/dents) | 2 years |
| Drum heads | 1 year | |
| Other instruments & accessories | 1 year | |
| Caribbean Steel Pans | Pans (but doesn't cover knocks/dents) | 2 years |
| Other instruments & accessories | 1 year | |
| Indonesian Gamelan | Instruments | 5 years |
| Drum skins | 5 years | |
| Accessories | 1 year | |
| Japanese Taiko | Drum shells | 5 years |
| Drum heads | 1 year | |
| Other instruments & accessories | 1 year | |
| World Percussion | Instruments & accessories | 1 year |
| Pre-School | Drum shells & rope | 5 years |
| Drum skins | 2 years | |
| Other instruments & accessories | 1 year |
Returns
Damage in Transit
Please let us know straight away if anything arrives damaged or not as expected. Speed is of the essence as most couriers only accept responsibility for damage in transit if reported within 24 hours of delivery. Please send photographs of any damage, including any damage to packaging.
Instrument Faults
Similarly, if an instrument develops a fault within 12 months of purchase, or within its guarantee period, please contact us and we'll arrange a replacement or refund.
Before Returning a Product
Always contact us first, before returning a product. All returns need a "Sales Return Number" (SRN) in order to be accepted by the warehouse and linked to your order, and we will provide you this and with full instructions. Don't send anything back without an SRN or it will get lost!!
Frequently Asked Questions
Quick answers to common questions about our instruments and services.
Can't Find the Answer?
We're here to help with any questions about ordering, instruments or music education.
Live Chat
Click the Chat icon (bottom right)
Email Us
sales@drumsforschools.co.uk
Call Us
+44 (0)115 931 4513
8am–6pm UK time
Zoom Chat
Schedule with Andy Gwatkin
