Delivery is by courier (except parcels weighing less than 1.4 kilos, which are sent via Royal Mail). For goods which are in stock, it normally takes around 3 to 5 days from order for UK destinations and longer for overseas deliveries, depending on the destination.
For goods sent by courier, we will email you the tracking number for your delivery after dispatch so that you can check its progress online, if you wish to.
Please let us know if you need your order very urgently, or if you have a specific delivery date in mind (e.g. beginning of school term). There's space to do this during "Checkout" - see "Special Delivery Instructions - When?"
For goods that are out of stock (this shouldn't happen though from time to time it does) the delivery time can be longer, just depending on the schedule for our next container. If delivery is likely to be more than a week we'll contact you to see whether you're happy to wait or prefer to cancel or change your order. Delivery cost is calculated by weight (based on estimated average weights) and in some cases for international destinations, by volume, see note 1. below:
- Occasionally, very bulky items attract a surcharge from our courier - in these cases we will endeavour to contact you for approval prior to dispatch.
- Offshore and Scottish Highlands UK destinations sometimes attract a surcharge, which in most cases is included in the delivery costs calculated during the checkout (but not in the delivery estimate in the Shopping Basket Summary) and, if this applies to your order, we'll advise you of this prior to dispatch.
- In the case of international deliveries, you (the customer) are responsible for paying all customs duties and VAT, if any, charged by your country of residence. Any non-paid duty or VAT charged back to us will be re-charged to you together with an administration charge of £ 20 per consignment. You are also liable for all costs relating to any goods returned due to non-payment of duty and VAT.