Please let us know straight away if anything arrives damaged or otherwise in a substandard condition and we'll be happy to replace, refund the cost or provide you with an alternative product to your satisfaction.
instrument develops a fault within 12 months of purchase in the course of normal use, though excluding fair wear and tear, please let us know and we'll replace it or refund the cost.
We really appreciate your feedback in the case of faults, or if you think any
instrument could be made better. We take all such feedback very seriously indeed. It's usually very important to us to see the problem instruments as this gives us solid information for changing the design, the production method or the packing method.
But please contact us before returning any damaged or substandard items. Once we've approved their return, please send to:
Drums for Schools Limited
Buffer Storage Depot
Gunthorpe NG14 7FB