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music-making for everyone

How to Order

You can post or fax us your order, you can order online, or you can phone it through.

Please note that schools, nurseries, Music Services, local authorities and all public sector establishments can pay on receipt of goods but that individuals and other organizations will need to make payment before we dispatch goods, unless credit arrangements have been made in advance.

Invoices are emailed out to you as soon as your order is confirmed in the system here.

Please also note that online orders can be paid for by card, by Paypal or you can choose to pay by bank transfer or cheque.

If ordering By Post or Fax

Please use your school or organization's standard order form if you've got one but be sure to include:

  1. Your first and last name and job title (if applicable)
  2. A contact telephone number (in case of delivery problems)
  3. An admin email address. This is very important because we send out order confirmations, invoices, delivery confirmation / tracking numbers and all routine communications by email. It's much quicker and more efficient this way.
  4. How you found out about us (Googling / via recommendation / exhibition or conference / advert / etc
  5. If you've already set up an account with us, we'll need to know the password you used. You can reset this after the order has gone in - just log in and go to My Account / Change Password.

Post to: 21 Shaftesbury Avenue, Burton Joyce, Notts NG14 5GL

Fax your order to: 0115 931 4113

If ordering Online

First browse the website using the menu bar (HOME, CLASS PACKS, DRUMS, GAMELAN . . .) or the SEARCH button and add the instruments you'd like to order to your shopping basket . You can delete products from the basket (click the little box to the left of the product name) and you can change the quantity of any product by amending the number and then clicking the "Update Quantities" link at the bottom right of the page. Once you're happy with the selection, click on "Checkout" and follow the steps below:

Step 1. Enter any special delivery instructions or other comments about your order. If you would like us to deliver the order to a different address from your account address, you can enter that here.

Step 2. Enter payment details - you can pay by card, Paypal, bank transfer or cheque. If you would like us to send the invoice to a different address from your account address, you can enter that here. You can also enter your in-house Order Number here (it will be printed on your invoice) and you must enter any discount coupon or discount voucher codes in the Voucher Code box to qualify for extra discount. Your normal discount (eg 30% Education discount) will be applied automatically provided you logged in with the same email address you used when you set up the account.

Step 3. Check that the Order Summary is correct (you can go back to change any details) and if it's all OK, click "Continue" to confirm the order. At this point if you're paying by card you may get redirected temporarily to your bank as part of current security procedures.

Once the order has been accepted, an email entitled "Order Update No . . . " will be sent to the account email address and the invoice will be attached to this. Please print this out or forward it to the admin office for processing. We'll notify you again as soon as the order has been dispatched.

If ordering by Phone

Call 0800 1577 686 (FREE from landlines) or 0115 931 4513 (better from mobile phones)

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